Terms of Service
Last Updated: 2026-03-06
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Onivo AB, a Swedish limited company (“Operator”, “we”, “us”, or “our”), governing your access to and use of the Refetch.cloud API service (“Service”). By creating an account, purchasing credits, or making any API request, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.
1. Service Description
The Service is a paid API that retrieves publicly accessible web content at the Customer’s direction and returns it in machine-readable formats. The Service acts as a technical intermediary between the Customer and third-party websites. The Operator does not select, curate, endorse, verify, moderate, or take responsibility for any content retrieved through the Service.
1.1 What the Service Provides
- Retrieval of publicly accessible web pages at URLs specified by the Customer, returned as raw HTML, cleaned Markdown, or structured data extractions.
- Search functionality that returns web and news search results in structured JSON format.
- JavaScript rendering for pages that require client-side execution to display content.
1.2 What the Service Does Not Provide
- The Service does not store, cache, index, or retain any fetched content beyond the duration of a single API request.
- The Service does not authenticate on behalf of Customers, bypass paywalls, circumvent CAPTCHAs, or defeat access controls. If a page requires authentication, the Service returns only the publicly accessible version.
- The Service does not guarantee that any particular URL will be fetchable, that results will be accurate, complete, current, or available, or that any feature will remain available.
- The Service does not provide legal advice regarding the legality of fetching, processing, or using any particular content.
1.3 API Changes
The Operator may modify, deprecate, version, or discontinue any API endpoint at any time without notice. The Customer is solely responsible for maintaining compatibility with the current API. The Operator is not liable for any disruption caused by changes to the API.
2. Account and Access
To use the Service, you must create an account and authenticate via an API key. You are solely responsible for maintaining the confidentiality of your API key and for all activity that occurs under your account, whether or not authorised by you. You agree to notify the Operator immediately of any unauthorised use of your account.
The Operator reserves the right to refuse account creation, suspend, or terminate any account at its sole discretion, at any time, without prior notice, and without obligation to provide a reason.
3. Credits, Payment, and Refunds
3.1 Credit System
The Service operates on a prepaid credit system. One (1) credit is consumed per API request, regardless of whether the request succeeds or fails. Credits are purchased through Stripe and are subject to any applicable taxes as determined and collected by the payment processor.
3.2 No Refunds
All credit purchases are final and non-refundable. Credits have no cash value and cannot be transferred, exchanged, or redeemed for cash. Credits do not expire, however the Operator does not guarantee indefinite retention of credits or account data. The Operator reserves the right to modify credit pricing at any time; such changes will not affect previously purchased credits.
3.3 Failed Requests
Credits consumed by requests that fail due to target website unavailability, rate limiting, network errors, or any other cause are not refunded or credited back. The Customer acknowledges that the Service’s obligation is to attempt the request, not to guarantee a successful result. Requests that are rate-limited by the Service itself due to the Customer exceeding per-domain limits will still consume credits.
3.4 Taxes
The Customer is responsible for all applicable taxes arising from the use of the Service. Where required, taxes are calculated and collected by the payment processor at the point of purchase. The Operator does not provide tax advice and makes no representations regarding the Customer’s tax obligations.
4. Acceptable Use Policy
The Customer agrees to use the Service responsibly, in good faith, and in compliance with these Terms. The following uses are strictly prohibited:
4.1 Prohibited Activities
- Using the Service to access, retrieve, download, distribute, or facilitate access to any content that is illegal under Swedish law, the law of the Customer’s jurisdiction, or applicable international law, including but not limited to child sexual abuse material (CSAM), content subject to international sanctions, or content that facilitates terrorism.
- Using the Service to conduct or facilitate hacking, penetration testing, vulnerability scanning, security research, or any form of unauthorized access to third-party systems, whether through the Service or against the Service itself.
- Using the Service to conduct or facilitate denial-of-service attacks, distributed denial-of-service attacks, or any activity intended to overwhelm, degrade, or disrupt the operation of the Service, any third-party website, or any network infrastructure.
- Using the Service to monitor, stalk, harass, threaten, or intimidate any individual.
- Using the Service to send spam, phishing messages, or any unsolicited communications.
- Creating multiple accounts to circumvent rate limits, bans, suspensions, or any other restriction imposed by the Operator.
- Reselling, sublicensing, or redistributing access to the Service API itself. For clarity, this prohibition applies to reselling API access, not to the Customer’s use of data obtained through the Service.
- Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code, algorithms, or infrastructure of the Service.
- Using the Service to build a product or service that directly competes with the Service.
4.2 Good Practice Use
The Service is designed for quick, on-demand retrieval of public web content. The Customer agrees to use the Service in a manner consistent with this purpose:
- The Customer shall pace requests at a reasonable rate and shall not attempt to overwhelm the Service or any target website with excessive request volume.
- The Customer shall respect rate limits and error responses from the Service. When the Service returns a rate limit error, backoff signal, or any error indicating that the Customer should reduce request frequency, the Customer shall immediately comply and reduce request volume accordingly. Ignoring such signals is a violation of these Terms.
- The Customer shall not use the Service to download large files, media assets, binary content, or any content that is not standard web page content (HTML, text, structured data). The Service is intended for fetching web pages, not for bulk file transfer.
- The Customer shall not use the Service to systematically or exhaustively crawl, mirror, archive, or replicate the entirety or a substantial portion of any website or online database.
- The Customer shall implement reasonable error handling in their integration and shall not blindly retry failed requests in a tight loop.
4.3 Enforcement
The Operator may, at its sole discretion and without prior notice, suspend or terminate any account, block any API key, restrict access from any IP address, or block requests to any target domain, for any reason, including but not limited to suspected violation of this Acceptable Use Policy. No refund of credits will be issued upon enforcement action. The Operator’s determination of what constitutes a violation is final.
5. Customer Responsibilities and Representations
By using the Service, the Customer represents, warrants, and agrees to the following:
- The Customer is solely responsible for determining whether fetching any given URL is lawful in the Customer’s jurisdiction and in the jurisdiction where the target website is hosted.
- The Customer is solely responsible for their use of any content obtained through the Service, including compliance with applicable copyright law, data protection law (including GDPR where applicable), database rights, competition law, and any terms of service imposed by target websites.
- The Customer acknowledges that web content retrieved through the Service may be copyrighted, may contain personal data, may be subject to database rights, and may be subject to terms of service imposed by the content owner. The Operator makes no assessment of and accepts no responsibility for any of these matters.
- The Customer acknowledges that search results returned by the Service are sourced from third-party search providers and may be inaccurate, incomplete, biased, outdated, or unavailable at any time. The Operator does not guarantee the availability, accuracy, or completeness of search results.
- The Customer acknowledges that the Service is a technical tool and that the Operator is a technical intermediary. The Customer exercises sole discretion over which URLs to fetch and what to do with the resulting content. The Operator has no knowledge of, and exercises no control over, the Customer’s intended use of the Service.
- The Customer is using the Service for professional, commercial, or technical purposes. If the Customer is a natural person acting outside of a trade, business, or profession, the Customer acknowledges that the Service is not designed for consumer use and that certain consumer protection rights may not apply.
6. Intellectual Property
6.1 Service IP
The Service, its API, documentation, infrastructure, and all related intellectual property are and remain the exclusive property of the Operator. These Terms grant no rights to any Operator intellectual property except the limited right to use the API in accordance with these Terms.
6.2 Fetched Content
The Operator claims no ownership of and accepts no responsibility for any content retrieved through the Service. Such content remains the property of its respective rights holders. The Customer is solely responsible for ensuring that their use of fetched content does not infringe any third-party intellectual property rights.
6.3 No License Granted
The Service retrieves content from third-party websites. The act of retrieving content through the Service does not grant the Customer any license, right, or permission to use that content beyond what is independently available to the Customer under applicable law. Any such rights must be obtained by the Customer directly from the rights holder.
6.4 Feedback
Any feedback, suggestions, ideas, or feature requests submitted by the Customer to the Operator become the Operator’s property without restriction. The Operator has no obligation to compensate the Customer for feedback or to implement any suggestion.
7. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
- Any warranty that the Service will be uninterrupted, timely, secure, error-free, or available at any particular time.
- Any warranty that results obtained through the Service will be accurate, complete, current, or reliable.
- Any warranty that any particular URL will be fetchable or that any particular feature will remain available.
- Any warranty regarding the legality, safety, or appropriateness of content retrieved through the Service.
- Any warranty that the Service will meet the Customer’s requirements or expectations.
The Operator does not warrant that the Service is appropriate or available for use in any particular jurisdiction. The Customer accesses and uses the Service at their own risk and is solely responsible for compliance with local laws.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- THE OPERATOR’S TOTAL AGGREGATE LIABILITY TO THE CUSTOMER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, SHALL NOT EXCEED THE TOTAL AMOUNT OF CREDITS PURCHASED BY THE CUSTOMER IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
- IN NO EVENT SHALL THE OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- THE OPERATOR SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM: (I) THE CUSTOMER’S USE OF OR RELIANCE ON CONTENT OBTAINED THROUGH THE SERVICE; (II) ANY THIRD-PARTY CLAIM RELATED TO CONTENT FETCHED AT THE CUSTOMER’S DIRECTION; (III) ANY MODIFICATION, SUSPENSION, OR DISCONTINUATION OF THE SERVICE; (IV) ANY UNAUTHORIZED ACCESS TO THE CUSTOMER’S ACCOUNT DUE TO THE CUSTOMER’S FAILURE TO SECURE THEIR API KEY; OR (V) ANY ACTION TAKEN BY THIRD-PARTY WEBSITES IN RESPONSE TO REQUESTS MADE THROUGH THE SERVICE.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the Operator’s liability shall be limited to the maximum extent permitted by applicable law.
9. Indemnification
The Customer agrees to indemnify, defend, and hold harmless the Operator, its officers, directors, employees, agents, and successors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising out of or relating to:
- The Customer’s use of the Service, including any content fetched at the Customer’s direction.
- The Customer’s use, processing, storage, or distribution of content obtained through the Service.
- Any claim by a third party (including any website operator, rights holder, or data subject) relating to content fetched at the Customer’s direction or the Customer’s use of such content.
- The Customer’s violation of these Terms, including the Acceptable Use Policy.
- The Customer’s violation of any applicable law, regulation, or third-party right.
This indemnification obligation survives the termination of these Terms and the Customer’s account.
10. Privacy
The Operator collects and processes limited Customer data necessary to operate the Service, including email address, API key, usage volumes (aggregate request counts), and payment information processed by Stripe. The Operator does not collect, store, or process the content of web pages fetched through the Service. The Operator’s handling of Customer data is described in the Privacy Policy.
The Customer acknowledges that web pages fetched through the Service may contain personal data belonging to third parties. The Operator does not access, review, store, or process this data. The Customer is solely responsible for any personal data processing that occurs as a result of the Customer’s use of the Service, including compliance with GDPR and any other applicable data protection legislation.
11. Service Availability and Modifications
- The Operator makes no guarantee of uptime, availability, or performance. The Service may be unavailable due to maintenance, technical issues, upstream provider outages, or any other cause.
- The Operator reserves the right to modify, suspend, limit, or discontinue any feature of the Service, or the Service in its entirety, at any time, with or without notice, and without liability.
- The Operator reserves the right to block requests to any target domain, from any IP address, or from any API key, at its sole discretion and without notice.
- Certain features of the Service depend on third-party infrastructure and service providers. The Operator is not liable for any failure, degradation, or discontinuation of Service caused by the actions of third parties.
12. Termination
12.1 By the Customer
The Customer may stop using the Service at any time. Account closure may be requested by contacting the Operator. Unused credits are not refundable upon termination.
12.2 By the Operator
The Operator may suspend or terminate the Customer’s account and access to the Service at any time, for any reason or no reason, with or without notice. Without limiting the foregoing, the Operator may terminate immediately if the Customer violates these Terms, if the Operator receives a legal demand, if the Operator determines that the Customer’s use of the Service poses a risk to the Service or to third parties, or if the Operator elects to discontinue the Service.
12.3 Effect of Termination
Upon termination, the Customer’s right to use the Service ceases immediately. All unused credits are forfeited. Sections that by their nature should survive termination will survive, including but not limited to: Disclaimers, Limitation of Liability, Indemnification, Governing Law, and any accrued rights or obligations.
13. Force Majeure
The Operator shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from circumstances beyond the Operator’s reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, government action, sanctions, embargoes, regulatory changes, pandemic, epidemic, power outages, internet or telecommunications failures, third-party service provider outages or policy changes, denial-of-service attacks, or any other event beyond the Operator’s reasonable control.
14. Modifications to These Terms
The Operator reserves the right to modify these Terms at any time. Updated Terms will be posted at this URL with an updated “Last Updated” date. The Customer’s continued use of the Service after any modification constitutes acceptance of the modified Terms. If the Customer does not agree to the modified Terms, the Customer’s sole remedy is to stop using the Service. The Operator may, but is not obligated to, provide notice of material changes by email or through the Service.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms shall be finally settled by the general courts of Sweden, with Stockholms tingsratt as the court of first instance.
The Customer irrevocably consents to the exclusive jurisdiction of the Swedish courts and waives any objection to the exercise of jurisdiction over the Customer by such courts on the basis of venue, forum non conveniens, or any similar ground.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between the Customer and the Operator with respect to the Service and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, warranties, and communications, whether written or oral.
16.2 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
16.3 No Waiver
The Operator’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.
16.4 Assignment
The Customer may not assign or transfer these Terms or any rights or obligations hereunder without the Operator’s prior written consent. The Operator may freely assign these Terms, including in connection with a merger, acquisition, sale of assets, or by operation of law.
16.5 No Third-Party Beneficiaries
These Terms are for the sole benefit of the Customer and the Operator. Nothing in these Terms shall confer any right, benefit, or remedy on any third party, including any website operator, rights holder, or other person. No third party may enforce any provision of these Terms.
16.6 Notices
Any notice required or permitted under these Terms shall be sent to the email address associated with the Customer’s account (for notices to the Customer) or to [email protected] (for notices to the Operator). Notices are deemed received when sent.
16.7 Language
These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.